Alberta Advisor Office Alberta Advisor Office

About the Advisor Office

What Do We Do?

Our office assists WCB clients (workers and employers) appeal WCB’s decisions. Our Advisors provide advice and represent you, at no charge.

We focus on early resolution, directly addressing disagreements between workers or employers and decision-makers at WCB.

Need help with WCB?

Do you have a question or concern about a WCB Alberta matter?  Do you disagree with a WCB decision on a claim or account?

The Advisor Office is here to help.

Our Advisors offer:

  • Education – They explain WCB legislation and policy, and how it applies to your claim or account.
  • Advice and Support – They provide advice and guidance on working through the WCB appeal process and reviewing your eligibility for benefits. They will assist you with finding evidence to support your case.
  • Representation – They will represent you at all three levels of appeal - the WCB Customer Service Department, the Dispute Resolution and Decision Review Body (DRDRB), and the Appeals Commission (AC). Advisors will attend hearings with you, write submissions, and make arguments on your behalf.

Independent from WCB

The Advisor Office is a program of the Government of Alberta and is independent of WCB. Advisors provide relevant, objective, and confidential advice.

Expertise in WCB Legislation and Policy

Our Advisors have an average of 14 years of experience. They are experts in interpreting WCB legislation, policy, and procedures. This helps them assess decisions and plan actions related to your claim or account.

Service Eligibility

Any worker with a WCB Alberta claim, or any employer covered under WCB Alberta, is eligible to access our services.  We customize our advice to best meet your unique needs.  The services of the Advisor Office are offered at no cost to workers or employers.

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